The security and privacy of customer data at VETVISÃO, Oftalmologia Veterinária Unipessoal, Lda., are of crucial importance to the company, and as such, it is committed to guaranteeing them in order to comply with the General Data Protection Regulation (GDPR).
Here you will find all the information about how we manage your personal data and your rights regarding this process.
Providing your personal data is optional; however, if we do not have your information, it will not be possible to register your pet's medical history.
What personal data is collected?
The customer data collected, processed, and stored includes:
- full name;
- address;
- landline and mobile phone numbers;
- citizen card number;
- tax identification number;
- email addresses.
When and by whom is it collected?
Data is collected when you request any of our goods or services, whether from veterinarians, nurses, or assistants, or through the contact forms on our website: https://vetvisao.com.
What is your data used for?
This data is used for administrative procedures, namely to:
- Create a client file;
- Allow invoicing for goods and services;
- Contact the client by phone, email, or SMS in the context of clinical follow-up, confirmation of scheduled appointments/complementary exams/surgeries, notification of arrival of ordered items, sending of analysis and/or exam results, as well as sending invoices when requested;
- Perform legally required procedures such as registration in the Pet Information System (SIAC);
- Provide the owner's data when the animal is referred to other colleagues, clinics, or hospitals;
- Send to laboratories when it is necessary to perform complementary exams, i.e., clinical analyses;
- To schedule surgery, consultations, clinical exams, or other procedures.
Where is the data stored and for how long?
The data is stored and managed in the Vet-Manager veterinary clinic management and billing program, with password protection. It is also backed up.
Paper-based data (clinical records, liability waivers) is stored in a secure cabinet within the veterinary clinic.
Your information will be kept in our database as long as it remains accurate for the performance of our duties.
With whom is the data shared?
- VetBizz Consulting – the company responsible for the Vet-Manager management software;
- Laboratories, veterinary clinics, and reference veterinarians for complementary exams not performed at Vetvisão;
- Companion Animal Information System (SIAC);
- General Directorate of Food and Veterinary Medicine (Animal Identification, Registration and Movement Division, SICAFE);
- Henriques e Madeira, Lda – the company responsible for the company's accounting;
What happens in case of a data breach?
Our Veterinary Clinic is committed to taking the necessary measures to resolve the problem, namely reporting it to the National Data Protection Commission.
Your Rights
The rights you retain over your data include the ability to request its correction, deletion, or restriction of its use. If you have given us consent to use your data, you have the right to withdraw that consent at any time.
We hope to clarify any questions you may have about how we use and protect your data.
If you have any questions about this matter or wish to express your non-consent to the use of your data, you should contact us by email: geral@vetvisao.com or by mail, by sending a letter to Av. Miguel Torga, 25 – Loja 7, 1070-183 Lisbon, or deliver it directly to our premises.
Data Retention
Your information will be kept as long as it remains necessary for the performance of our functions.
Changes to this information
This information may be updated periodically. We advise you to review this regularly to stay informed about how we use and protect your data. Any changes to this information take effect immediately upon publication or, otherwise, in accordance with the information we provide.
Revised 02/2024